1. Who we are
Monster Swims provides escorted open water swimming events and related services throughout the Bristol Channel.
If you have any questions about this Privacy Policy or how we use your information, please contact:
Monster Swims
Email: tom@monsterswims.com
Telephone: 07766 444321
2. What information we collect
Depending on the stage of your enquiry or booking, we may collect:
Enquiry information
- Name
- Email address
- Telephone number
- Proposed swim
- Preferred dates
- Information you choose to provide
Booking information
- Postal address
- Emergency contact details
- Booking history
- Payment and invoice information
Swim information
- Planned route
- Swim dates
- Support crew arrangements
- GPS tracking information
- Swim times
- Ratification status
Medical and safety information
Where necessary for the safe operation of your swim we may collect:
- Relevant medical information
- Medication details
- Allergies
- Emergency contact information
- Qualifying swim information
We only ask for information that is relevant to operating your swim safely.
Passenger information
Where passengers accompany a swim we may collect:
- Name
- Contact details
- Relevant medical information
- Emergency contact information where appropriate
3. How we use your information
Your information may be used to:
- Respond to your enquiry
- Discuss potential swims
- Arrange bookings
- Generate invoices
- Process payments
- Produce passage plans
- Arrange support crew
- Contact you regarding weather or operational changes
- Manage emergency procedures if required
- Operate GPS tracking
- Record completed swims
- Provide customer support
4. Website publication
Successful swims may be published on the Monster Swims website and associated social media.
This may include:
- Swimmer name
- Swim route
- Date
- Elapsed time
- GPS track
- Photographs
- Video
- Swim report
If you have concerns about information published following your swim or do not want your swim to be published, please contact us.
5. Marketing
We will only send marketing emails or newsletters if you have specifically chosen to receive them.
You can unsubscribe at any time.
6. Who we share information with
We do not sell your personal information.
Information may be shared where necessary with:
- Payment providers
- Google Workspace services (including Google Forms, Google Sheets and Google Docs)
- Crew members where operationally necessary
- Emergency services if required to protect life or safety
7. Data security
We take all reasonable steps to protect your personal information from unauthorised access, alteration or disclosure.
8. How long we keep information
We keep information only for as long as reasonably necessary.
This may include:
- Enquiries
- Booking records
- Accounting records
- Operational records
- Completed swim records
Some information relating to successful swims may be retained permanently as part of the historical record of Bristol Channel swimming.
9. Your rights
You may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of information where appropriate
- Restriction of processing in certain circumstances
To exercise any of these rights please contact:
If you are unhappy with how your information has been handled you also have the right to complain to the Information Commissioner’s Office (ICO).
10. Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this website.