1. Introduction
These Terms, Privacy and Returns Policy govern your use of the Monster Swims website and the purchase of products from us. By placing an order, you agree to this policy.
2. About Us
Monster Swims
Email: tom@monsterswims.com
Phone: 07766 444321
3. Products
We sell merchandise including clothing and accessories. We aim to ensure all descriptions, images, and prices are accurate, but minor variations may occur.
4. Orders
Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order.
You will receive an email confirmation once your order is accepted.
5. Pricing and Payment
All prices are in GBP (£). Payment must be made in full at the time of purchase.
Payments are processed securely by our payment provider. We do not store your payment details.
6. Collection Only
All orders are collection only. We do not offer delivery or shipping.
- Collection details will be provided after purchase
- It is your responsibility to arrange collection
- Orders should be collected within a reasonable timeframe (typically within 14 days unless agreed otherwise)
We reserve the right to cancel uncollected orders.
7. Returns and Refunds
You have the right to return items within 14 days of collection.
To be eligible for a return:
- Items must be unused and in original condition
- You must contact us before returning
Refunds will be processed once the item is returned and inspected.
8. Faulty or Incorrect Items
If your item is faulty or incorrect, please contact us within 48 hours of collection.
We will arrange a replacement or refund.
9. Privacy
We collect personal information such as your name, email address, and contact details when you place an order.
This information is used to:
- Process your order
- Arrange collection
- Provide customer support
We do not sell or share your data with third parties, except where necessary for payment processing.
You have the right to request access to or deletion of your personal data.
For any privacy-related queries, contact tom@monsterswims.com.
10. Liability
We are not liable for any indirect or consequential loss arising from the use of our products or website.
11. Intellectual Property
All content on this website (including images, branding, and text) is the property of Monster Swims and may not be used without permission.
12. Changes to This Policy
We may update this policy at any time. Continued use of the website means you accept any changes.
13. Governing Law
This policy is governed by the laws of England and Wales.